Cloud Security
Cloud Security Platform
Post-sale operational triage across Customer Success and Developer Experience during a leadership transition.
Net-zero
Headcount growth
$137k
Tooling eliminated
Triage
Churn intervention
The Brief
A cloud security platform lost its post-sale leadership mid-year with several strategic accounts flagged at risk of non-renewal.
The Work
- 01
Ran a full operational diagnostic across Customer Success and Developer Experience.
- 02
Deployed rapid-response churn intervention frameworks, stepping onto at-risk enterprise calls alongside Field CTOs.
- 03
Restructured vendor spend and talent allocation under a net-zero headcount mandate.
Outcome
At-risk accounts stabilised, duplicated tooling removed and a functioning post-sale operating model handed to the incoming leader.